Q.  Why is the time in the Device different than the actual time?
A. You have to synchronize your computer's time with the time clock. Click here to see how.

Q.  Why can't I view the reports?
A. Make sure that you have a default printer installed in your computer. Also, note that the correct dates must be selected prior to running the reports.

Q. Can I connect to multiple devices with only one program?
A. Yes, yes you can connect multiple devices to a single computer. In order to do this, you must select the appropriate connections. Ex. Serial, USB, TCP/IP

Q. How many records can my device hold?
A. Depending on your device's model it can hold up to 100,000 transactions, which means the amount of punches the device can hold before its memory becomes full. Note that you can always empty the records on your device bye selecting the correct procedure for device's model.

Q. How does the rounding-off function work?
A. The round off function's sole purpose is to allow a "time frame" for your employees to punch in or out. Ex. An employees' start time is at 7:00 AM, but this employee comes a little earlier so it has time to spare and prepare himself for his shift, he/she comes in at 6:45 AM and punches in at that time, if you have that shift's round off time to be of 15 minutes, what it does is that it will count that punch in at 7:00 o'clock. He/She leaves at 4:00 PM but doesn't get to the clock until 4:01 PM, the round off function will punch him out at 4:00 PM

Q. Which overtime rule should I use?
 The over time rule that applies to our state/country laws. In some occasions there's no over time, sometimes after 8 hours in a work day or even after 40 hours in a work week. You should select the most appropriate rule for you situation.

Q. What does the "Automatically calculate lunch exactly does"?
A. This function allows the software to deduct the selected amount of time in the settings tab, for lunch purposes. Note that this time is only deducted from the reports because that rule has been applied, but it has not been punched in/out automatically, it's just a mathematical calculation.

Q. How can I add an absence reason?
A. Go to the Employee Attendance tab and click on  the "Manage Reasons button" then click on "Add Reason", chose a descriptive name for this reason and click ok. The newly created rule will be available immediately.

Q. Do I have to activate my software before I use it?
A. Your software has to be activated in order to perform at its fullest capacity. There are two types of activation: One is the software activation, which should be on the CD Rom sleeve that came with your software, and the other one is the Network setup and activation key, which is used in case you store your data on a different computer or server on the network. This second key is available at an additional cost to you as it unleashes the capability of the software and can be used from multiple computers at the same time and it can be shared throughout the network.

Q. Where do I setup a "view only user" to use the program?
A. Please see our "Manage Users section"

Q. Can I have more than one clock and download reports to one single database?
A. Yes. Make sure that all the clocks have been added to the communicator program. Click here to find out how to add clocks to the communicator program.